FAQ
We need 1-3 working days for an order if your item is in stock.
These are the estimated shipping time details:
North America: 9-15 business days.
Europe: 4-8 business days
Australia, New Zealand, and Oceania: 12-15 business days
Asia Pacific: 7-12 business days
Latin America and the Caribbean: 10-12 business days
If you are item is a custom order, the estimated shipping time can differ.
If you are item is a custom order, the estimated shipping time can differ.
We offer a refund in case your item is not as you expected or in case it arrived damaged. Contact us within 14 days of receiving your delivery.
Please, ship the items back within 21 days of delivery, and we will provide you with a full refund after receiving the item.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: custom or personalized orders.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Should you receive a damaged item, you must return it to our address after handling the costs.
Should you receive a damaged item, you must return it to our address after handling the costs.
After submitting your order, we need 1-3 days to prepare the shipment, and by then, you will receive a tracking number that you can track easily on our website.
All our products are designed and crafted by talented artists in the old city of Damascus, Syria.
If you have further questions, please get in touch with us at [email protected], and we will respond promptly.
Add the item to your basket, fill in the final destination of your order, and the price of the shipment will be adjusted automatically.
Contact us within 14 days of your order , Ship the item back and we will provide a full refund.
Send us an E-mail with your idea , design and dimension and we will make your dream come true